As an Amazon Associate we earn from qualifying purchases.
Is there anything more infuriating than paying for something online and then just... hearing nothing back? I'm talking radio silence. No shipping updates, no responses to messages, just a complete ghosting. You're left wondering if you've been scammed or if the seller just completely forgot you exist.
It's especially frustrating when it's a smaller seller on a platform like Etsy or even through social media. You want to support them, but the lack of communication makes you second-guess the entire transaction. Like, I recently bought a handmade ceramic mug from someone I found on Instagram. The payment went through immediately, but it's been two weeks and I've messaged twice with no response. I understand things happen, but even a short "Hey, still working on it!" would be amazing.
What are your experiences with this? Is there a generally agreed-upon timeframe where it's acceptable to start getting worried and taking action (like contacting the payment provider or something)? and what's the best approach to messaging the seller – persistent but polite? It's a delicate balance between wanting your item and not wanting to be a completeKaren.